Privacy Policy
Who are we?
Heatology Plumbing & Heating is the data controller for your personal information.
If you have questions about your personal information, please contact us:
Email: info@heatologysw.co.uk
Telephone: +44 7957 367167
Why do we collect and use your personal information?
We collect and use your personal information to provide our plumbing, heating, cooling, maintenance, repair and installation services.
We may also use your personal information to send marketing communications about similar products and services by email. Each marketing email will include an unsubscribe link, and you can object to receiving marketing at any time.
What is our lawful basis for handling your personal information?
Under UK GDPR, the lawful bases we rely on are:
- Contract – to deliver our services and fulfil our agreement with you.
- Legal obligation – where required by law.
- Legitimate interests – to send marketing about similar services, work with professional advisers, and operate our business effectively.
We rely on the “soft opt-in” for email marketing to existing customers, in line with PECR.
What happens if I do not provide my personal information?
If you do not provide the personal information we request, we may not be able to provide our services to you.
Who will we share your personal information with?
We may share your information with:
- Finance lenders or brokers where finance applications are required
- Law enforcement agencies or regulators where legally required
- Professional advisers such as accountants, solicitors or compliance consultants
- Successor organisations if the business is involved in a merger, acquisition or sale
How long will we store your personal information?
We will retain your information for up to six years from the date we stop providing services to you.
If you consent to marketing, we will retain your information until you unsubscribe or withdraw consent.
What are your rights under UK GDPR?
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
We aim to respond to all requests within one month.
How do I complain?
Please contact us directly using the details above.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/concerns/
Telephone: 0303 123 1113
Cookie Policy
Our website uses cookies to provide a better user experience. Cookies are small text files placed on your device to help the website retain user preferences and provide anonymised tracking data to third-party applications such as Google Analytics.
As a rule, cookies help improve your browsing experience. However, you may prefer to disable cookies on this site and others. The most effective way to do this is through your browser settings or via the cookie consent banner provided on our website.
The cookies used on our website are primarily for analytics and website functionality. This information is statistical and does not personally identify individual users.
Complaints Policy
Your feedback is important to us. If we fail to meet the standards you expect, we want to know so we can investigate the issue and improve our service.
How we handle complaints
Step 1: Getting in touch
If you wish to make a complaint, please contact us with your full name, address, telephone number and details of the issue:
Telephone: +44 7957 367167
Email: info@heatologysw.co.uk
Step 2: Acknowledgement and resolution
We aim to resolve complaints as quickly as possible. If we cannot resolve the issue immediately, we will acknowledge your complaint within three business days and explain who is handling the matter and when you can expect a further response.
If we cannot agree on a resolution within eight weeks, we will provide a final response explaining our position.
Step 3: Complaints relating to finance
If your complaint relates to a product or service purchased using finance, you may have the right to refer the matter to the relevant finance provider and/or the Financial Ombudsman Service.
Financial Ombudsman Service
Website: www.financial-ombudsman.org.uk
Address: Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123